Aim2D: real time, 24/7 #ChinaBusinessMarketing, Tech and Social Media News Portal of The Bicaverse based in sunny Shunyi, North east Beijing. Tuesdays we look at business, marketing, tech or social news in and around China. Friday is image gallery where we examine a place, topic or subject giving you greater insight, background to life in China, and of course, your Chinese consumer. If hard, practical, realistic China consumer marketing support is what you need, do drop into our sister site: Unegager. Finally, in a sign of the times, we can assure you that our content is 100% loving created and hand crafted by a fellow human. No AI chatter bots here.
Today we are going to look at some of the pits foreign firms can stumble into in China. Somethings that may be OK to you, may not be in Asia – as our head image suggests.
As we mentioned in our post Tuesday 5th July 2022, in the 20 years we have been in business in China we have seen the US led anti China rhetoric grow stronger and more vicious.
Oft, brands fall into the scandal trap by accident and no fault of their own. Some good examples of this are the reliance and dependence on Chinese celebs or KOL’s as Brand Ambassadors.
Everything goes swimmingly until one of said ambassadors falls from grace. Recent cases include sex scandals, cheating spouses and tax avoidance. The ensuing fall out inevitably showers down on any brand involved, resulting in damage control mode.
Other times foreign business are innocently “trapped” or targeted by the Chinese Gvt as retaliation to the previously mentioned offshore anti China rhetoric. Several months back, many international airlines were warned about classifying Taiwan, Hong Kong and Macau as countries, rather than Chinese provinces.
As part of their armoury, China has built up a massive on line army of keyboard warriors, brimming with carefully orchestrated national pride, ready to bristle and battle at anything they see as the merest slight against China, Chinese culture, history or anything anti Chinese.
And then again there are cases where some brands seem to deliberately go out of their way to court trouble and indignation. The now infamous “Chopstick Spaghetti” commercial by Dolce and Gabana is a classic example of brain not engaged. It was viewed by Chinese as racist and insulting. (which it was)
Yet, at the same time, racism is obviously selectively viewed in China. Or a one way street.
If you missed it this backgrounds the Dolce and Gabbana controversy.
In many ways, China is like a child growing up. From the spoilt tantrums of a self orientated 2 year old to the arrogance of teenage; over confident and cocky with their “new found powers” and knowledge.
Rebelling against the status quo, ignoring parental advice, often dissolve into tears or regress to tantrums when things don’t go their way. Yet by some inexplicable process we eventually emerge into reasonably balanced, understanding adults. Well, most of us. More or less~
No doubt inside another 2 decades, China will have found its place in the world. Be better able to understand and interact with those who hold a slightly different view.
The “West” should, by then, have a better understanding of Asia, and also be better able to interact. (although one would have thought / expected that might have happened by now.)
But until then, overseas brands and organisations need to be mindful that this is not their native country. Somethings which may be OK “back home” simply are not going to fly in Asia.
With that in mind we are pleased to be able to share with you this report from Jing Daily. It covers market research, best practices, and case studies. For any foreign firm looking at entering or already in China this guide on avoiding or limiting the fallout from controversies in China is an invaluable must read.
Read Jing Daily’s overview and download your own guide to “Surviving Scandal in China’s Luxury Market.”
Leave a Reply