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Engage your Chinese Consumers Better

Assumptions in China

Chinese shoppers in Sanlitun Beijing

Hello and greetings from Shunyi for Thursday Nov 4th, the day beofre Guy Fawkes if you are British. If you are not, sorry about that. If you have read any of our previous posts, one of the things you may have noticed is we are big fans of Change Therapy, a website run by Steve, a psychologist up in bonny Scotland. His articles often serve as inspiration for some of our own. Such as this one: Assumptions in China – especially around doing business successfully.

Steven recently published a post on autism and he used the old “take a seat” cartoon to make a point. Further on he referenced the idiom:

That reminded us of a course we were running many years back for Chinese adults, mostly well educated, successful business people.

As part of each morning’s warm up, we would scrawl a proverb or idiom up on the whiteboard and ask them to discuss, explain and relate it to some expression similar in their culture. Mostly they could. Until: “If life gives you lemons etc.”
That was, as we said, decades ago, so details are sketchy, but there were some very creative interpretations. None anywhere near the mark though. From that and similar experiences we realised that things that seem crystal to us are totally baffling to another culture!

This is especially important, and relevant when doing business in a foreign culture, things may not be quite as YOU understand them either. As our world shrinks, and the standing order changes, the centuries old “Western way of doing things is best” is not just being questioned, but rejected. And rightfully so. In International business today, tolerance and patience are two of the most valuable traits any person can own.

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