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Engage your Chinese Consumers Better

Genuine respect or cynical strategy?

Taitau is a Lithuanian brand of especially high quality – natural chocolate. We love it, so will you.

Some times, usually but not always on a Friday, we publish double or more our usual 600 word sized posts. We include more links to sites with further detailed information a wider, personal view or videos. Our Aim is to give you our reader and potential China investor or marketer more factual, current information than is available in mass media and help you to see life in China more through the eyes of your Chinese customers.

Short story: it can end up as a long read. So boil up the billy, make a pot of nice green tea, unwrap a bar of Lithuania’s Tai Tau dark chocolate and settle down for a slightly longer read from our Tea ‘nd Chocolate Bar collection.

Chinese food
Chinese food

We have, on past occasions, referenced the pitfalls and dangers of trying to leverage another’s culture for marketing and financial gain. Even if, in the very rare instances the motive is pure and not driven by marketing or economic reasons, it is, in our view not something to be taken lightly.

As a quick background and overview to our story KFC and McDonald’s have recently taken traditional Chinese Street Food and added it to their menu. Now, if you have spend more than 48 hours in China and actually stepped outside the comfort zone of your 5 star hotel, you will understand the term street food.

For those who are scratching their heads with visions of left over bits of bread or noodles lying in the gutter, no. That street food is generally deposited in the early hours of the mornings, usually weekend, by persons who have imbibed to much alcoholic beverage with their last meal.

It is not a “cultural” or traditional Chinese food. Indeed, it is not even unique to China. We have witnessed same, and much, much worse in many countries.

Street Food -a quick explanation.

Uhhm, on second thoughts maybe a quick explanation is not possible. We may do another, longer post on that later. So lets just say;

in China at least, Street Food is the original fast food here.

A guy with a portable or fixed stand on the street who, depending on where you live, sells pizza, hot-dogs, toasted sandwiches, waffles or fried grasshoppers. Don’t knock it, they taste like prawns and are incredibly healthy~.

No shop or store. She cooks in the open air on a gas bottle fired cooker. You stand, and eat, in the open air. No council health certificate, no sanitary conditions. The entire preparation and cooking process is open and transparent for all to see.

As well as the dust, grime and general pollution as these places are generally set up on busy streets and high pedestrian traffic spots, such as bus stops or subway stations.

Actually, in hindsight that wasn’t such a bad quick explanation! Moving on. International chains, such as BK, McDonald’s and KFC etall globally “tweak” their menu for local tastes.

Heck, even your local Chinese takeaway or restaurant – wherever you are – is most likely not serving authentic Chinese food. Try asking for “Sweet and sour pork” in China! Rather it has been modified for the palate of which ever nation they are in. Standard good business practice.

However, in what some are saying is a step or 10 too far, McDonald’s and KFC are adding items like Chinese burgers or ice cream doused in chilli oil, to their menu.

How did this pan out?

As one might expect, the reaction from Chinese consumers has been mixed. From confusion to amusement to hostility. So why do it in the first place?

Well, the reasons are many and varied. Perhaps the chains genuinely want to recognise awesome Chinese culture, cuisine and the might Chinese people. A mark of respect?

But lets not forget, over the past 4 years, Chinese consumers have not taken too kindly to US admin’s attempts to curtail what they see as their right to enjoy global expansion as much as the next bloke. Some US brands have lost their shine, popularity and by extension, market share. Perhaps menu modifications were seen as a way to win back Chinese hearts? And E-wallets?

We should also factor in the devastating impact of Covid 19 during most of 2020. In particular the 2020 and 2021 Chinese Gvt driven restrictions on travel and mass public gatherings which decimated the hospitality industry.

Not only did people not travel, but restaurants were ordered closed or restricted in their operations. Fast food places included. Another motivation to try to increase the number of bums on seats and recoup some lost revenue?

Finally, there may have been more subtle overtones behind this strategy. For several years now, local Gvts in many provinces have been rounding up and closing down street food vendors in the name of health and sanitation.

Recall my comment above re open to dust and pollution. Could it be the US fast food Chains saw a niche they might be able to exploit and are testing the waters?

Here endeth the background story. For an indepth report and longer read, please refer to the original article from China Culture, a division of China Daily.

We would love to get your feedback, what do you think? If another cultures food outlet started messing with your local cuisine, how would you feel? How would you react? As always we also welcome questions around marketing or branding of your product or service in China.

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But please, be aware of local (China) time when calling from overseas. Despite rumours to the contrary, Everlyne is human, not a bot, she does eat, drink and sleep – sometimes.

Whatever your question re Chinese Business, Marketing Tech or Social Media, she will know the answer, or know someone who does! A brief intro below;

Introducing Everlyne YU


In 2003 Everlyne Yu co-founded WPBeijing Marketing Studio with Englishman Peter Bic, now known as Bic Brands.

She began Uengager, as a SaaS MarTech company focused on customer engagement in 2017.

Hello, Nihao, I’m Everlyne

I love to talk about and help people understand the amazing ways MarTech and SaaS can work to strengthen your business engagement with Chinese consumers.
I know you have questions or want to talk about your brand or business in China so please, drop me a line opposite. If you prefer live chat, call and talk to me live, in person direct.


Everlyne is also a key note speaker, lecturer and KOL on MarTech in China. She is CEO of Uengager, business development officer for Bicyu.

Everlyne hs been privileged to work with a variety of international organisations, from VW, Cushman Wakefield, Sodexo, Bristol Myers Squibb to local Chinese firms such as Midea, and OK Order.

If you’re looking for guidance, tips, advice on any aspect of starting or growing a business in China or training, coaching your existing China marketing team for excellence, be sure to check out Uengager. Home page and base for Everlyne Yu. Read her short bio – opposite left – or contact her direct – below – for a free, heart to heart chat.

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