Chinese Customer’s Perception and your Brand

2 Chinese female shoppers wearing masks

How Loyal ARE Your Chinese Customers- Really?

We originally posted this some time back as a result of a poll taken to test NZ consumers willingness to change brands given environmental concerns. That was back in Feb 2020 before the Covid virus had really became aggressive outside China.

Since that time, brands and retailers around the globe noted that as Covid strengthened and shoppers began stocking up brand loyalty very quickly evaporated. Although the China situation during Covid was different in that stores were not rushed for goods, both Bicyu and other agencies have noted in the past that Chinese consumers will easily swap brands.

Chinese consumers liked to be wooed and made to feel special- part of the brand. [We have written this many times before~] Building a deeper relationship and engaging more intimately with your Chinese consumer is vital. Even so, this from JING DAILY makes sombre reading.

According to the Mckinsey China Luxury Report 2019, 30 percent of post-80s-born luxury shoppers regularly buy products outside from their preferred brands, while that rate jumps to 52 percent with post-90s-born shoppers

Jing Daily

Below is the original February piece that inspired this post.

As in the US, NZ goes to the polls this year.
In a recent opinion poll, climate change remains a real concern for at least half the population, particularly women with statistics showing a larger growth in women in the past two years.

The poll showed 15 per cent of New Zealanders are now always or mostly eating plant-based meals – a 50 per cent increase on a year ago, but despite last year’s Government ban on single-use plastic bags, 69 per cent of those surveyed said they were still highly concerned about the build-up of plastic in the environment.

The results also showed 48 per cent of people had switched brand on products to be more sustainable, where that was on a soap brand or new vehicle.

Please read the full report on NZ consumers changing views:

or speak to Everlyne personally, below for help with your brand in China.

Thanks for reading our China news, marketing, tech and social media article – we hope it was useful, relative, informative, valuable.

Not Useful?
Then perhaps you may like to chat directly and personally with Everlyne?

But please, be aware of local (China) time when calling from overseas. Despite rumours to the contrary, Everlyne is human, not a bot, she does eat, drink and sleep – sometimes.

Whatever your question re Chinese Business, Marketing Tech or Social Media, she will know the answer, or know someone who does! A brief intro below;


In 2003 Everlyne Yu co-founded WPBeijing Marketing Studio with Englishman Peter Bic, now known as Bic Brands.

She began Uengager, a company focused on customer engagement, as a SaaS MarTech company in 2017.

Hello, Nihao, I’m Everlyne

I love to talk about and help people understand the amazing ways MarTech and SaaS can work to strengthen your business engagement with Chinese consumers.
I know you have questions or want to talk about your brand or business in China so please, drop me a line opposite. If you prefer live chat, call and talk to me live, in person direct.


Everlyne is also a key note speaker, lecturer and KOL on MarTech in China. She is CEO of Uengager, business development officer for Bicyu.

Everlyne hs been privileged to work with a variety of international organisations, from VW, Cushman Wakefield, Sodexo, Bristol Myers Squibb to local Chinese firms such as Midea, and OK Order.

If you’re looking for guidance, tips, advice on any aspect of starting or growing a business in China or training, coaching your existing China marketing team for excellence, be sure to check out Uengager. Home page and base for Everlyne Yu. Read her short bio – opposite left – or contact her direct – below – for a free, heart to heart chat.

Bicyu client logo bar
A selection of Bicyu clients since 2003


Follow Uengager on Wechat

Note: App is in Chinese and needs WeChat account to access.

WeChat QR Code


Take Tea with Everlyne


Covid’s persistence means this address is not always available.
But Beijing has many tea shops or cafes where we can still meet and chat

B1 XlabBuilding 1, TusPark B, Tsinghua Science Park

No.1 East Zhongguancun Road,Beijing, Haidian District 100084China

Published by The Bic

Bicyu is a NZ registered, British owned MarTech business based in Beijing providing marketing, tech, education and information services to European, NZ, Australian, UK, African, and Asian firms doing business in China. We work with local ones too. We've been here doing this since 2003. We also incorporate Aim2D and Uengager in our small brand list.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Create your website with
Get started
%d bloggers like this: